The decision to make use of a support service such as REDEZEIT FÜR DICH is rarely taken lightly. A seemingly simple phone call often conceals a complex internal process that is influenced by both personal and social factors.

For many people, the process of seeking help begins with a deep inner conflict. It is a balancing act between the desire for autonomy and the realisation that support may be necessary. This process is often characterised by fears of being judged by others. The fear of being seen as weak or incapable can have a paralysing effect. This social stigmatisation of mental health challenges is a deeply rooted societal challenge that must be overcome individually.

Scepticism also plays a role. People wonder whether a stranger on the other end of the line can really understand their situation. They doubt whether their problems will be taken seriously enough or whether they will even be able to put their thoughts and feelings into words.

There is also a tendency to withdraw. In times of psychological stress, many people withdraw and isolate themselves, which makes it even more difficult to seek outside help. This isolation can also go hand in hand with repression mechanisms that push aside unpleasant feelings and thoughts instead of recognising them and dealing with them.

Another important factor is the perceived loss of control over one's own psychological security. Opening up to a stranger and revealing personal thoughts can be perceived as a loss of control over one's own intimacy and what is hidden deep inside.

Each of these factors can prolong and complicate the process of seeking help. It is a gradual journey that requires courage and a change in thinking, both on an individual and societal level. A call to REDEZEIT FÜR DICH is therefore not "just" a call - it is the visible result of an often long personal struggle in which the desire for healing and support finally gains the upper hand.

It is important to recognise that this step is a sign of strength and self-care. REDEZEIT FÜR DICH provides empathy and expertise and offers a safe space for this exchange. The process that leads to a call deserves recognition and respect, as it is a crucial step on the road to recovery and healing.